Martha Craft, Spokeswoman for Rollins says miscommunication lead to a mother and baby squirrel being left in a trap for days in Shrewsbury without food or water.
She says their policy is to immediately respond to calls but she says in the Shrewsbury incident the servicing branch did not receive the call.
“We are investigating exactly what happened, and once we have concluded our internal investigation, we will take appropriate actions to be sure this does not happen in the future”, says Craft.
Craft says they've offered to pay the vet bills for the squirrels.
By: Janet Fried
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